SHIPPING & RETURNS

DURING THE CANADA POST STRIKE, WE WILL BE USING CHITCHATS AS OUR CARRIER.  WE ARE DOING OUR BEST TO FULFILL ORDERS QUICKLY, HOWEVER SHIPPING TIMES ARE CURRENTLY DELAYED.  WE CAN NO LONGER GUARANTEE ARRIVALS BEFORE THE HOLIDAY.

Order Processing

Our order processing time for orders are generally 24-48 hours.  Occasionally during busy seasons, such as seasonal drops, order fulfillment may take as long as 1-2 weeks.  If you wish to rush your order, we have a RUSH PROCESSING OPTION.  Orders placed on a Saturday or Sunday will be processed on the following Monday.  Once an order is placed, it cannot be cancelled.  

 

 Shipping

Shipping to USA:
$10.00 Flat Rate Standard Shipping via USPS for orders under $99.99.  Orders over $100 ship free.  Orders ship from Niagara Falls, NY.
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Shipping to Canada:
Service Shipping Times Shipping Cost
Standard Shipping
Orders ≤ $149.99 (pre tax)  2-7 Business days $15.00 Flat Rate
Orders > $150.00 (pre tax) 2-7 Business days Free Shipping
Xpresspost 
Orders ≤ $15.00 (pre tax) 1-5 Business days $15.00
Orders ≤ $49.99 (pre tax) 1-5 Business days $29.00
Orders >$50.00 (pre tax) 1-5 Business days $65.00
For non-USA, international orders, the customer is responsible for any customs, duties and taxes that may be incurred upon receipt of order.
Canadian addressed orders over $150.00 before tax qualify for free Canada Post Standard Shipping.
We now offer local pickup, which is located in the Leslieville area of Toronto, Canada.
We currently do not offer International shipping. 
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Refund Policy

If you are not happy with your order, received the wrong item(s), or the order arrived damaged or with missing pieces, please contact us within 5 days of receiving your order and request a return.  Upon receipt of your return request, we will send you a return authorization number.  Items sent back without a return authorization number will be turned away.  The returns must be received within 15 days of issuance of return authorization.  Return shipping is the responsibility of the customer, unless the customer received damaged items.  We encourage you to use a tracking number as we are not responsible for lost packages.  Please also note that we are not responsible for incorrect mail-to addresses, although will do our best to locate and reroute the package where possible. We do not issue refunds on lost, stolen or missing delivered packages. 

Returned items must be unused, unopened and in its original packaging, and be in the same condition in which they were received.  Shipping costs are non-refundable. Please note that we also do not accept replacement items from other retailers.  

Upon receiving the returned items, a refund will be processed within 48 hours in the same manor in which the original payment was made, and may take up to an additional 5-7 business days for bank or credit card processing.

We do not accept returns for seasonal items, sale items, gift cards, and perishable goods such as candy and other edibles